Terms and Conditions

1. General

• By shopping with us, you agree to these Terms & Conditions.
• We aim to provide quality products and excellent service. If you have any concerns, please contact our team.

2. Pricing & Payment

• All prices are listed in GBP and include VAT where applicable.
• We accept major debit/credit cards, cash, and approved digital payment methods.
• Prices may change without notice, but confirmed orders will not be affected.

3. Orders & Availability

• Products are subject to availability. If an item is out of stock, we’ll notify you and offer alternatives or a refund.
• We reserve the right to refuse or cancel orders if payment issues arise or if fraud is suspected.

4. Delivery & Collection

• Delivery times are estimates and may vary due to external factors.
• Customers are responsible for providing accurate delivery details.
• Click & Collect orders must be picked up within 7 days unless otherwise agreed.

5. Returns & Refunds

• Standard returns are accepted within 30 days (see our Returns Policy for details).
• Refunds are processed to the original payment method within 5–10 business days.
• Faulty or damaged goods will be replaced or refunded at no extra cost.

6. Product Care & Use

• Customers are responsible for following care instructions provided with products.
• We are not liable for damage caused by misuse, neglect, or failure to follow guidance.

7. Gift Cards & Promotions

• Gift cards are non-refundable and valid for 12 months from purchase.
• Promotional offers cannot be combined unless stated otherwise.
• Discounts apply only during the advertised period.

8. Liability

• We are not responsible for indirect losses (e.g., missed opportunities, inconvenience) caused by product issues or delays.
• Our liability is limited to the value of the product purchased.

9. Privacy & Data

• Customer information is handled in line with Microsoft’s Privacy Statement.
• We do not share your details with third parties except as required by law or to fulfil your order.

10. Changes to Terms

• We may update these Terms & Conditions from time to time.
• The latest version will always be available in-store and on our website.