Home and Garden Supplies

Home and Garden SuppliesHome and Garden SuppliesHome and Garden Supplies
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Home and Garden Supplies

Home and Garden SuppliesHome and Garden SuppliesHome and Garden Supplies
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Terms and Conditions


1. General

  • By shopping with us, you agree to these Terms & Conditions.
  • We aim to provide quality products and excellent service. If you have any concerns, please contact our team.

2. Pricing & Payment

  • All prices are listed in GBP and include VAT where applicable.
  • We accept major debit/credit cards, cash, and approved digital payment methods.
  • Prices may change without notice, but confirmed orders will not be affected.

3. Orders & Availability

  • Products are subject to availability. If an item is out of stock, we’ll notify you and offer alternatives or a refund.
  • We reserve the right to refuse or cancel orders if payment issues arise or if fraud is suspected.

4. Delivery & Collection

  • Delivery times are estimates and may vary due to external factors.
  • Customers are responsible for providing accurate delivery details.
  • Click & Collect orders must be picked up within 7 days unless otherwise agreed.

5. Returns & Refunds

  • Standard returns are accepted within 30 days (see our Returns Policy for details).
  • Refunds are processed to the original payment method within 5–10 business days.
  • Faulty or damaged goods will be replaced or refunded at no extra cost.

6. Product Care & Use

  • Customers are responsible for following care instructions provided with products.
  • We are not liable for damage caused by misuse, neglect, or failure to follow guidance.

7. Gift Cards & Promotions

  • Gift cards are non-refundable and valid for 12 months from purchase.
  • Promotional offers cannot be combined unless stated otherwise.
  • Discounts apply only during the advertised period.

8. Liability

  • We are not responsible for indirect losses (e.g., missed opportunities, inconvenience) caused by product issues or delays.
  • Our liability is limited to the value of the product purchased.

9. Privacy & Data

  • Customer information is handled in line with Microsoft’s Privacy Statement.
  • We do not share your details with third parties except as required by law or to fulfil your order.

10. Changes to Terms

  • We may update these Terms & Conditions from time to time.
  • The latest version will always be available in-store and on our website.

Return and Refund Policy

1. Returning Your Purchase

  • You may return most items within 30 days of purchase with your receipt.
  • Items must be unused, in original packaging, and in resalable condition.
  • Some items cannot be returned unless faulty (e.g., clearance items, plants/seeds, or custom orders).

2. Refunds

  • Refunds are issued to the original payment method.
  • Please allow 5–10 business days for processing once we’ve received and inspected the item.
  • Delivery charges are non-refundable unless the item was faulty or damaged.

3. Exchanges

  • Exchanges are available for items of equal or lesser value.
  • If the replacement item costs more, you’ll simply pay the difference.

4. Faulty or Damaged Goods

  • If your item is faulty, damaged, or, we’ll provide a full refund or replacement at no extra cost.
  • Please notify us within 7 days of delivery with proof (such as photos or details of the issue).

5. How to Return

  1. Contact our customer service team.
  2. Provide proof of purchase and reason for return.
  3. Return the item to us. Postage will be at the buyers cost.
  4. Once inspected, we’ll confirm eligibility and process your refund or exchange.

6. Exclusions

  • Gift cards and vouchers are non-refundable.

Copyright © 2025 Home and Garden Supplies - All Rights Reserved.

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